Responsible Gaming at jiya 9 — Play Safe, Play Smart

At jiya 9, responsible gaming is not a compliance checkbox — it is a core operating principle woven into every layer of the platform. We recognise that for the overwhelming majority of players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, gambling is a leisure activity enjoyed alongside cricket, live casino games, and sports betting. However, we also acknowledge that for a small number of individuals, gambling can develop into a harmful pattern of behaviour that affects finances, relationships, and mental well-being.

jiya 9 is committed to providing a gaming environment that is transparent, fair, and supportive. This means giving every registered player access to meaningful self-management tools, clear information about the risks associated with gambling, and direct pathways to professional support if they need it. Our responsible gaming programme is available 24 hours a day, 7 days a week, in clear English — with our support team reachable via live chat and email at any time of day or night.

We actively train our customer support team to recognise indicators of problem gambling behaviour and to respond sensitively and constructively when a player reaches out for help. jiya 9 does not incentivise or pressure players to gamble beyond their stated limits, and we will never discourage a player from using self-restriction tools or seeking external help.

jiya 9 operates an absolute minimum age policy of 18 years. It is illegal and strictly prohibited for any person under the age of 18 to create an account, deposit funds, or participate in any wagering activity on the jiya 9 platform. This policy applies to every player in Bangladesh and across all other jurisdictions in which jiya 9 operates.

During the KYC (Know Your Customer) verification process, jiya 9 requires all players to submit a valid government-issued identity document — such as a Bangladesh National ID (NID), passport, or birth certificate — that confirms their name and date of birth. Accounts that fail or refuse age verification will be suspended until the process is completed satisfactorily.

Protecting minors in shared households: If you share a device or internet connection with someone under the age of 18, jiya 9 strongly recommends the following precautions:

• Log out of your jiya 9 account when you are not actively using the platform.
• Never save your jiya 9 login credentials in your browser on a shared device.
• Use a strong, unique password for your jiya 9 account that is not shared with any other household member.
• Enable two-factor authentication (2FA) on your jiya 9 account to prevent unauthorised access.
• Consider using parental control software such as Net Nanny, Kaspersky Safe Kids, or the built-in parental controls available on Android and iOS devices to block access to gambling sites on shared devices.

If you suspect that a minor has gained access to a jiya 9 account — whether your own or otherwise — please contact our support team immediately at [email protected]. We take every report of underage access seriously and will investigate promptly.

jiya 9's self-exclusion programme allows any player to voluntarily block themselves from accessing the platform for a defined period or permanently. Self-exclusion is the strongest player-protection tool available on jiya 9 and is intended for players who feel that their gambling behaviour has become difficult to control, or who simply wish to take an extended break from gambling activity.

Self-exclusion at jiya 9 can be activated in the following ways:

• Via your account settings: Navigate to the Responsible Gaming section of your account dashboard and select "Self-Exclusion". Choose your preferred duration and confirm your request. The exclusion takes effect within 24 hours.
• Via live chat: Contact our 24/7 support team through the live chat function on the jiya 9 platform. Inform the agent that you wish to self-exclude and specify your preferred period. The agent will process your request immediately.
• Via email: Send a self-exclusion request to [email protected] from your registered email address, including your account username and preferred exclusion duration.

After the expiry of a temporary self-exclusion period, your account will not be automatically reactivated. You must contact jiya 9 support to confirm that you wish to resume play, and a 24-hour cooling-off period will apply before access is restored. This deliberate friction is designed to ensure that account reactivation is a considered, intentional decision.

Setting a deposit limit is one of the most practical steps a player can take to keep gambling within a healthy, affordable budget. jiya 9 allows every registered player to set daily, weekly, and monthly deposit caps on their account. These limits apply across all payment methods including bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard.

How to set or adjust your deposit limits: Log in to your jiya 9 account, navigate to Account Settings, and select the Responsible Gaming section. Enter your preferred limit amount in Bangladeshi Taka (৳) and confirm. Limit reductions take effect immediately. Limit increases are subject to a mandatory 7-day cooling-off delay before the higher limit becomes active — this delay is intentional and cannot be bypassed.

In addition to deposit limits, jiya 9 also supports loss limits (capping total losses within a defined period) and wager limits (capping the total stake per bet or per session). Contact our support team at [email protected] or via live chat to set up loss or wager limits on your account.

Prolonged or uninterrupted gambling sessions can impair judgment, erode budgeting discipline, and accelerate unhealthy gambling patterns. jiya 9 offers a suite of session and time management tools designed to interrupt extended play and encourage regular breaks.

All session control features are configurable from the Responsible Gaming section of your jiya 9 account dashboard. jiya 9's support team is also able to configure these tools on your behalf if you contact us via live chat or email. We encourage all players to take advantage of these features proactively, even if gambling currently feels entirely under control — healthy habits are easiest to build before a problem arises.

Problem gambling rarely develops overnight. It typically begins as ordinary entertainment and gradually intensifies in ways that can be difficult to notice from the inside. Recognising the early warning signs — in yourself or in someone you care about — is the first step toward regaining control. jiya 9 has compiled the following indicators based on widely recognised clinical frameworks for identifying problematic gambling behaviour.

• Spending more money on gambling than you originally planned or can comfortably afford to lose
• Chasing losses — continuing to gamble in an attempt to win back money that has already been lost
• Borrowing money, selling possessions, or taking out loans specifically to fund gambling activity
• Gambling for longer periods than intended, losing track of time during sessions
• Feeling anxious, irritable, or restless when not gambling or when attempting to reduce gambling
• Neglecting work, family responsibilities, studies, or social relationships because of gambling
• Concealing gambling activity from family members, friends, or a partner
• Using gambling as a way to escape from stress, anxiety, depression, or personal difficulties
• Making repeated unsuccessful attempts to cut down or stop gambling
• Continuing to gamble despite the clear negative consequences it is having on your finances or relationships
• Thinking about gambling constantly — planning the next session, reliving past wins, calculating future bets
• Feeling a need to increase bet sizes or deposit amounts to maintain the same level of excitement or satisfaction

If you recognise two or more of these signs in your own gambling behaviour, jiya 9 strongly encourages you to use our self-exclusion or cool-off tools immediately, and to reach out to our support team or one of the external support organisations listed in the Getting Help section below. Acknowledging a pattern is a sign of strength — not weakness — and support is available at every stage.

The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer honestly — this questionnaire is for your personal reflection only and is not submitted to jiya 9 or shared with any third party. If you answer "Yes" to three or more of these questions, we encourage you to consider using jiya 9's self-exclusion tools and speaking to a professional support service.

jiya 9 is committed to ensuring that every player who needs help can access it quickly and without barriers. If you feel that gambling is negatively affecting your life or the lives of those around you, please do not hesitate to reach out. Help is available — and reaching out is the most important step you can take.

jiya 9 does not profit from problem gambling. A player who is struggling is not a customer we want to retain — they are a person we want to help. If you have any doubt at all about whether gambling is still a healthy activity for you, please contact us or one of the organisations listed above. There is no wrong time to ask for help, and no threshold of severity you need to reach before your concerns are taken seriously.

For players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar who wish to discuss their gambling behaviour with a mental health professional, we also recommend speaking with a licensed counsellor or psychologist through a local healthcare provider. Mental health services in Bangladesh have expanded significantly in recent years, and trained professionals experienced in behavioural addiction are available through both public and private healthcare channels.