Privacy Policy — How jiya 9 Protects Your Data

When you register a player account with jiya 9, use the platform, or contact our support team, we collect personal information necessary to deliver a secure, compliant, and personalised gaming experience. The categories of personal information we collect are described in detail below.

Information we do not collect: jiya 9 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, trade union membership, genetic data, or health data, except where a player voluntarily discloses health-related information in the context of a responsible gaming interaction (for example, informing our support team of a gambling disorder). Such information is treated with heightened confidentiality.

jiya 9 processes personal data only for specific, legitimate purposes. We do not process your personal information for any purpose that is incompatible with the reasons for which it was originally collected. The following table outlines our processing purposes and the lawful basis for each.

Where jiya 9 processes personal data on the basis of legitimate interests, we conduct a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms. You have the right to object to processing carried out on a legitimate interests basis — see the Your Privacy Rights section for details.

jiya 9 does not sell, rent, or trade your personal data. We share personal information only with carefully selected third-party partners who assist us in delivering the jiya 9 platform and services. All third-party partners who receive personal data are required to process it only for the specified purpose and to maintain appropriate technical and organisational security measures.

The categories of third parties with whom jiya 9 may share your personal data are as follows:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment gateways (Visa, Mastercard) receive the financial data necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and are independently responsible for the security of payment data within their systems.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios receive session-level data (player ID, stake, game result) necessary to deliver game content and calculate payouts. These providers do not receive your full identity data.
• Identity verification (KYC) services: jiya 9 may use a third-party KYC provider to assist in verifying the authenticity of identity documents submitted during the verification process. Such providers receive only the documents and data points required for verification.
• Analytics and platform monitoring: jiya 9 uses server-side analytics tools to monitor platform performance, detect technical issues, and understand aggregate user behaviour. These tools process technical and usage data in anonymised or pseudonymised form where possible.
• Fraud prevention services: jiya 9 may share device and behavioural signals with specialist fraud detection partners to identify and prevent account fraud, payment fraud, and bonus abuse.
• Legal and regulatory authorities: jiya 9 will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities when required to do so by applicable law, valid legal process, or court order. In such cases, jiya 9 will disclose only the minimum data required by the specific legal request.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of jiya 9's assets, personal data held about players may be transferred to the successor entity. Affected players will be notified of any such transfer and the privacy practices of the successor entity prior to the transfer taking effect.

jiya 9 uses cookies and similar tracking technologies (including local storage, session storage, and browser fingerprinting signals) to operate the platform efficiently, remember your preferences, maintain your logged-in session, and analyse platform usage patterns. This section explains what types of cookies jiya 9 uses and how you can manage them.

Managing cookies: You can control non-essential cookies through your browser settings. Most modern browsers (Chrome, Firefox, Safari, Edge) allow you to view, block, or delete cookies at the browser or individual website level. Please note that blocking strictly necessary or security cookies will prevent you from logging in to your jiya 9 account and using core platform features.

jiya 9 invests significantly in technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure is reviewed and updated on a regular basis to address evolving threats.

The primary security measures jiya 9 maintains include:

• TLS 1.3 encryption in transit: All data transferred between your browser or mobile device and the jiya 9 platform is encrypted using Transport Layer Security version 1.3, preventing interception of data in transit.
• AES-256 encryption at rest: Sensitive personal data stored in jiya 9 databases — including identity documents, payment method details, and account credentials — is encrypted at rest using AES-256 standard encryption.
• Password hashing: Player account passwords are never stored in plain text. jiya 9 uses bcrypt with an adaptive work factor to hash and salt all passwords, ensuring that even in the unlikely event of a database breach, passwords cannot be recovered in plain text.
• Access controls: Access to player personal data within jiya 9's internal systems is restricted to authorised personnel on a strict need-to-know basis. Role-based access controls (RBAC) are enforced across all internal systems, and access logs are maintained and regularly audited.
• Intrusion detection: jiya 9 operates real-time intrusion detection and prevention systems (IDS/IPS) to identify and respond to suspicious network activity targeting platform infrastructure.
• Penetration testing: jiya 9 engages independent security professionals to conduct periodic penetration tests and vulnerability assessments of the platform. Critical findings are remediated on a priority basis.
• Data breach response: jiya 9 maintains a documented incident response plan for personal data breaches. In the event of a breach that poses a risk to player rights, affected players will be notified promptly and provided with clear guidance on protective steps to take.

jiya 9 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Once data is no longer required for these purposes, it is securely deleted or anonymised.

Following the expiry of the applicable retention period, personal data is either securely and irreversibly deleted from jiya 9 systems, or aggregated and anonymised in a manner that prevents the identification of any individual player, in which case the anonymised data may be retained indefinitely for statistical and analytical purposes.

As a jiya 9 player, you hold the following rights in relation to your personal data. jiya 9 is committed to facilitating the exercise of these rights promptly and without undue friction. To submit a data rights request, contact our support team at [email protected] with the subject line "Data Rights Request" and a description of your specific request.

jiya 9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, operational requirements, or applicable legal obligations. When we make material changes to this Privacy Policy, we will notify registered players via the email address associated with their jiya 9 account and/or via a prominent notice on the platform dashboard. The updated Privacy Policy will take effect 14 days after notification, unless a shorter notice period is required by law.

We encourage all jiya 9 players to review this Privacy Policy periodically to stay informed about how we protect your personal information. The "Last Updated" date displayed at the top of this page reflects the most recent revision. Continued use of the jiya 9 platform following the effective date of an updated Privacy Policy constitutes your acknowledgement of the changes.

If you have any questions, concerns, or complaints about how jiya 9 handles your personal data, or if you wish to exercise any of the privacy rights described in Section 7 of this policy, please contact our Data Support team using the details below. We are committed to resolving all privacy-related enquiries in a timely, transparent, and fair manner.

This Privacy Policy was last reviewed and approved for publication on 1 January 2026. It applies to all personal data collected by jiya 9 from players located in Bangladesh and any other jurisdiction in which jiya 9 operates its platform services.